Shipping Policy

Shipping Policy

Last Updated: November 12, 2026

Xirvibe | Smart Automotive Accessories & Practical Utility Solutions

This Shipping Policy explains how orders placed on the Xirvibe store are verified, packed, dispatched, and delivered. We are dedicated to ensuring that every product arrives securely and in excellent condition, providing transparent logistics information throughout the fulfillment process.

1. Delivery Scope & Shipping Destinations

We currently provide shipping services primarily to addresses within the United States. We also offer international shipping to selected countries (available destinations will be displayed at checkout).

Please note: At this time, we are unable to deliver to P.O. Boxes, APO/FPO military addresses, or certain remote regional territories. If your address is outside our delivery scope, our system will notify you during the checkout process.

2. Shipping Rates & Customs Duties

Shipping charges are calculated dynamically based on the total weight of your order, the physical dimensions of the package, and your final delivery destination.

  • Calculation at Checkout: All available shipping methods and their exact final costs will be clearly displayed on the checkout page before you authorize payment.
  • Free Shipping: We may offer free standard shipping for orders exceeding a specific promotional threshold. If your order qualifies, the free shipping option will automatically apply at checkout.
  • Customs, Duties & Taxes: For international shipments, any applicable customs duties, import taxes, or local handling fees assessed by the destination country's customs office are the sole responsibility of the recipient (customer). Xirvibe does not collect these fees at checkout and is not responsible for customs delays.

3. Order Processing Time

All orders are verified and packed after payment confirmation:

  • Standard Processing Time: 1–3 business days (Monday through Friday).
  • Processing Activities: Payment verification, quality inspection of merchandise, protective cushioning, secure packaging, and courier label creation.
  • Peak Holiday Periods: Additional processing time (1–2 business days) may occasionally be required during peak seasonal promotions or extreme weather events.

4. Estimated Delivery Transit Time

Once dispatched from our fulfillment facility, estimated transit windows are:

  • Standard Delivery Transit: 7–20 business days.
  • Transit Estimates Note: Transit timeframes are estimates provided by international logistics carriers, not guaranteed delivery dates. Actual transit times may vary based on destination proximity, customs inspections, and local postal schedules.

5. Packaging & Product Protection

We tailor our packaging methods to protect automotive accessories, car care supplies, and utility tools during international transit:

  • Electronic Displays & Magnetic Cleaners: Cushioned with protective foam inserts and sturdy corrugated boxes to prevent impact damage.
  • Car Care Liquids & Restorers: Sealed with leak-proof caps and protective inner polybags to prevent leakage during shipping.
  • Interior Organizers, Covers & Utility Tools: Packed in reinforced cartons or durable padded mailers to guard against crushing and moisture.

6. Logistics Tracking Details

We provide full end-to-end shipment tracking on all orders. As soon as your parcel is handed over to the courier, an automated Shipping Confirmation Email containing your tracking number and carrier lookup link will be sent to the email provided during checkout. Please allow 24–48 hours from dispatch for the logistics carrier to record the first tracking checkpoint scan.

7. Accurate Delivery Address Details

Customers are responsible for providing complete and accurate shipping information during checkout. If you discover an error in your submitted shipping address, please notify us at service@xirvibe.com within 12 hours of order placement. Once an order enters warehouse fulfillment, rerouting cannot be guaranteed.

8. Shipping Delays & Damaged Packages

  • Transit Delays: If your tracking status remains inactive for more than 7 consecutive business days or exceeds the estimated delivery timeframe, please email us with your order details so our logistics team can launch an investigation with the carrier.
  • Damaged Packages: If your parcel arrives with external damage, missing components, or damaged goods, we recommend contacting our support team as soon as practical with photos of the damaged items and shipping packaging. We will arrange a replacement or full refund under our Return & Refund Policy. Nothing in this clause diminishes your statutory consumer protection rights.

9. Customer Support & Company Info

  • Brand: Xirvibe
  • Customer Support Email: service@xirvibe.com
  • Customer Service Phone: (+1) 8653816609
  • Support Hours: Monday – Friday: 9:00 AM – 6:30 PM (EST) | Saturday – Sunday: 11:30 AM – 3:00 PM (EST)
  • Official Website: https://xirvibe.com
  • Operated by: Xianyou County Yulilong Trading Co., Ltd.
  • Business License Entity: Xianyou County Yulilong Trading Co., Ltd.
  • Registered Address: Room 404, Building 4, No. 189 Xuefu East Road, Licheng Subdistrict, Xianyou County, Fujian, China