Return & Refund Policy

Return & Refund Policy

Last Updated: November 12, 2026

Xirvibe | Operated by Xianyou County Yulilong Trading Co., Ltd.

At Xirvibe, we want you to feel confident in every purchase. If you are not completely satisfied with your order, our customer support team is here to assist you through every step of the return and refund process.

1. Return Eligibility Window

Xirvibe accepts eligible return requests within 30 days from the date of confirmed delivery.

To qualify for a standard return:

  • The item must be in its original, unused condition, including all original retail packaging, cables, mounts, applicators, and instruction manuals.
  • Car Care Liquids & Coatings: Bottle seals must remain unopened and unused for safety and quality assurance, unless the item arrived damaged or leaking.
  • Merchandise must be free from scratches, installation marks, stains, or signs of unauthorized modification.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, defective, or differs from what you ordered, we strongly recommend contacting our customer support team as soon as reasonably practical.

To help us investigate and assist you quickly, please provide:

  • Your valid Xirvibe order number.
  • A brief description of the defect or transit issue.
  • Clear photos or video clips displaying the damaged or defective item.
  • Clear photos of the shipping label and outer parcel packaging.

Upon evaluation, our team will provide an appropriate solution, which may include a free replacement, replacement parts, or a full refund. Nothing in this policy limits or affects your statutory consumer protection rights under applicable legislation.

3. How to Request a Return

To ensure proper parcel tracking and identification, please contact our support team before dispatching any return shipment:

Customer Support Email: service@xirvibe.com

Our support team will review your inquiry within 1–2 business days and provide the designated return warehouse address along with detailed Return Merchandise Authorization (RMA) instructions.

4. Return Shipping Expenses

  • Defective, Damaged, or Incorrect Items: If a return is necessary due to transit damage, defective goods, or an error on our part, Xirvibe will cover all return shipping fees or arrange a replacement without additional expense.
  • Customer Preference / Remorse Returns: For voluntary returns based on personal preference, compatibility oversight, or change of mind, the customer is generally responsible for return shipping postage. We recommend using a trackable courier service.

5. Refund Inspection & Processing Timeline

Once your returned item arrives at our fulfillment facility, our team will process your refund according to the following clear timeline:

  • Inspection & Verification: We will inspect the returned merchandise within 1–3 business days of delivery at our warehouse to confirm its eligibility and condition.
  • Refund Initiation: Once your return is approved, our finance department will issue the refund to your original payment method within 1–2 business days, and an automated email notification will be sent to confirm the transaction.
  • Bank Posting Time: After the refund has been initiated by our store, financial institutions and credit card issuers typically require 3 to 7 business days to process and reflect the credited funds on your account statement.

If your refund has been officially approved but you have not received the funds after 10 business days, please check with your financial institution first, or contact our support team at service@xirvibe.com so we can trace the transaction reference number for you.

6. Statutory Consumer Protection

Nothing in this Return & Refund Policy excludes, restricts, or modifies any consumer rights or legal guarantees that cannot be excluded under applicable consumer protection legislation.

7. Customer Support & Company Info

  • Brand: Xirvibe
  • Email: service@xirvibe.com
  • Customer Service Phone: (+1) 8653816609
  • Support Hours: Monday – Friday: 9:00 AM – 6:30 PM (EST) | Saturday – Sunday: 11:30 AM – 3:00 PM (EST)
  • Official Website: https://xirvibe.com
  • Operated by: Xianyou County Yulilong Trading Co., Ltd.
  • Business License Entity: Xianyou County Yulilong Trading Co., Ltd.
  • Registered Address: Room 404, Building 4, No. 189 Xuefu East Road, Licheng Subdistrict, Xianyou County, Fujian, China